Privacy Policy
Last updated: April 2026
This Privacy Policy explains how The Easingwold Waggy Dog Walker (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our dog walking, pet care, and home boarding services or visit our website. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025.
1. Who we are
The Easingwold Waggy Dog Walker provides dog walking services, home boarding for dogs, and related pet care services. Our website is https://www.waggydogwalker.co.uk. You can contact us via waggydogwalker@gmail.com or 07763 526400. We are the data controller for the personal data we hold about you.
2. What personal data we collect
We collect and process personal data that you provide to us when you enquire about or use our services. This includes your name, address, email address, phone number, and emergency contact details. We also collect information about your dog including name, breed, age, behavioural notes, health conditions, allergies, medications, and veterinary practice details. In order to provide our services safely and effectively, we also process service-related information such as walking schedules, home access instructions including key handling details, boarding arrangements, visit notes, and incident reports. Where payments are made, we process payment status and transaction records, although we do not store full payment card details as these are handled securely by third-party payment providers. When you use our website, we may process limited technical data such as IP address, browser type, and device information where necessary for security and basic site operation.
3. How we use your data
We use your personal data to provide dog walking and boarding services, manage bookings and schedules, and ensure the safe care of your dog under our contract with you. We also use your data to support animal welfare and safety, including monitoring dog behaviour and health needs, managing home access securely, and responding to emergencies or contacting veterinary services where necessary. We use your data for administration and communication purposes such as responding to enquiries, sending service updates, and managing invoices and payments. Where marketing is used, it is only sent where we have a lawful basis to do so, and we do not send unsolicited marketing communications. We also process data where required for legal and regulatory compliance, including insurance obligations, record keeping, and compliance with animal welfare and licensing requirements.
4. Legal basis for processing
We rely on contract where processing is necessary to provide the services you request. We rely on legitimate interests to run and improve our business safely and efficiently, including safeguarding dogs, managing operations, and maintaining service quality. We rely on consent where required, for example for optional marketing communications. We also process data where we are under a legal obligation to do so.
5. Sharing your data
We only share your personal data where necessary to deliver our services or meet legal obligations. This may include payment processors such as banks, Stripe, or PayPal, insurance providers where required for cover or claims, and veterinary professionals in emergency situations where your dog’s welfare is at risk. We also use third-party IT and communication providers such as email services and messaging platforms including WhatsApp where used for service communication. We do not sell your personal data to any third party. We may use third party service providers to help us operate our business and the website or administer activities on our behalf, such as our social media accounts that Customers / Users may follow and comment on. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
6. Data storage and security
We take appropriate technical and organisational measures to protect your personal data. This includes secure devices, password protection, restricted access to client records, and careful handling of home access information and keys. Where physical records are used, they are stored securely. We also use appropriate backup and security measures to protect digital data.
7. Data retention
We retain personal data only for as long as necessary. Active client records are kept for the duration of our service relationship. Inactive client records are typically retained for up to six years to meet insurance, tax, and legal obligations. Pet care records and service history may be retained for continuity of care unless deletion is requested and there is no legal requirement to retain them.
8. Your data protection rights
You have rights under UK GDPR including the right to access your personal data, the right to correct inaccurate data, the right to request deletion where legally permitted, the right to restrict or object to processing, and in some cases the right to data portability. To exercise any of these rights, please contact us using the details provided above.
9. Cookies
This website uses only essential cookies that are necessary for the basic operation and security of the site. These cookies do not track users, are not used for advertising, and do not collect personal data for marketing or profiling purposes.
10. Concerns
If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office (ICO) via https://www.ico.org.uk.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.
12. Contact us
If you have any questions about this Privacy Policy or your personal data, you can contact The Easingwold Waggy Dog Walker via waggydogwalker@gmail.com or 07763 526400.